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Updated Sept. 11, 1:51 p.m.
Attention Buncombe County residents, if you are a Waste Pro residential subscriber, cart selection is open now for a limited time only. For questions about this process, please call Waste Pro dedicated line at (828) 585-5074.
Frequently Asked Questions
Earlier this year the Board of Commissioners approved a contract for the collection and disposal of residential solid waste and recycling to Waste Pro. As part of that contract, which will take effect on Jan. 1, 2020, Waste Pro is rolling out the first phase of its transition to rollout containers. Service will remain the same for existing customers until that time. The rollout containers will be required for residential collection and offer many advantages:
Did you know? Plastic bags are a top contaminant at our recycling center. As part of the effort to reduce contamination, the rollout containers will help eliminate plastic bags from the recycling stream and improve the value of our recyclables.
Waste Pro subscribers have until Tuesday, October 1, to visit the Waste Pro website to select the cart size for solid waste and recycling that fits your needs. If you do not have access to the internet or have questions about the process, please contact Waste Pro directly at (828) 585-5074.
Waste Pro is offering three size selections to accommodate your needs. It is important that customers make their selection by Wednesday, Sept. 18, 2019 if you do not prefer the 96-gallon option. If you do not make a size selection, you will receive the 96-gallon cart for solid waste and recycling. A change fee may apply to change sizes after cart delivery.
Sample carts will be available for viewing at the following locations. You can also see the below PDF for more information on cart sizes.
1404 Sand Hill Road
Candler, NC 28715
1561 Alexander Road
Leicester, NC 28748
East Asheville Library
902 Tunnel Road
Asheville, NC 28805
1 Taylor Road.
Fairview, NC 28730
Buncombe County Landfill
81 Panther Branch Road
Alexander, NC 28701
Buncombe County Transfer Station
190 Hominy Creek Road
Asheville, NC 28806
138 Tavistock Road
Arden, NC 28704
Link to the new contract below. Some highlights include:
If you have any questions about what cart is right for you please call 828 585 5074.
Solid Waste: Collected Once Per Week
Recycle: Collected Every Other Week
PLEASE SELECT THE SIZE CART FOR EACH SERVICE
If you selected the Bear Cart you will be contacted to finalize this request no later than October 4th.
Waste Pro is a company dedicated to building exceptional resource ecosystems that protect the environment and sustain our communities. Our company was founded in 2001 with three key objectives: to deliver excellent service, maximize recycling and establish cost savings for our customers—and those principles continue to underpin our business today. We are one of the fastest-growing waste management companies in the southern United States with an established network of industry professionals who are able to design and deliver complete waste management services that work regardless of location or waste type. This means we are able to offer local expertise, conduct on-site training, and carry out specialized services.
Locally, Waste Pro’s team consists of approximately 80 staff members operating 55 trucks, serving more than 42,000 residential customers and 2,000 commercial customers in the area.
Waste Pro serves the metropolitan Asheville area and Buncombe County from a regional operations center in Arden. We have invested more than $18.7 million in the 5 acre complex with a staff of more than 70 drivers, helpers and administrative support personnel. Johnny Lea is our Division Manager with overall management from Divisional Vice President Chip Gingles.
Solid waste and recycling services are available to all residents of Buncombe County and is a separate service requiring subscription service costing residents less than 50 cents per day.
Waste Pro’s goal is to have a “one-stop” shop with a local phone answering to efficiently manage customer issues. We will ensure the messages left on voicemail are returned within a timely manner. We will also ensure email requests for service and other inquiries receive prompt attention.
Waste Pro is partnering with Buncombe County Officials to provide clear messaging concerning the solid waste collection policies and practices within the County and how residents can obtain new service.
Waste Pro has hired a new Division Manager, Johnny Lea. Johnny has more than 12 years of experience managing solid waste collection operations and is eager to serve the residents of Buncombe County.
Waste Pro has recently deployed 9 auditors to follow our trucks and ensure they have accurate data on who is/isn’t a current customer. Audits are occurring on garbage/solid waste routes first and will then progress to recycling routes.
Waste Pro has invested in cutting edge technology to enhance our service documentation with the use of geographic coordinates for every customer. The new system utilizes Air Track, which tracks the activity of our collection vehicles, including the capability to record service data using both GPS coordinates and a video camera system on every vehicle.
Waste Pro has purchased five (5) C3500 four-wheel drive trucks with 8-yard tipping beds to service narrower roads and hard to reach rural areas, eliminating the need for piling garbage at the corners of neighborhoods.
PROUD TO PARTNER WITH: