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Buncombe County

Welcome, Residents

Waste Pro is a company dedicated to building exceptional resource ecosystems that protect the environment and sustain our communities. Our company was founded in 2001 with three key objectives: to deliver excellent service, maximize recycling and establish cost savings for our customers—and those principles continue to underpin our business today.  We are one of the fastest-growing waste management companies in the southern United States with an established network of industry professionals who are able to design and deliver complete waste management services that work regardless of location or waste type.  This means we are able to offer local expertise, conduct on-site training, and carry out specialized services. 

Waste Pro Service Enhancement Plan for Buncombe County

Waste Pro serves the metropolitan Asheville area and Buncombe County from a regional operations center in Arden. We have invested more than $10 million in the 5 acre complex with a staff of more than 50 drivers, helpers and administrative support personnel. Chip Gingles is our Division Manager with overall management from Regional Vice President Bob TenHaaf.

Solid waste and recycling services are available to all residents of Buncombe County and is a separate service requiring subscription service costing residents less than 50 cents per day.

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Communications

Waste Pro’s goal is to have a “one-stop” shop with a local phone answering to efficiently manage customer issues. We will ensure the messages left on voicemail are returned within a timely manner. We will also ensure email requests for service and other inquiries receive prompt attention.

Waste Pro is partnering with Buncombe County Officials to provide clear messaging concerning the solid waste collection policies and practices within the County and how residents can obtain new service.

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Operations

Waste Pro has hired a new Division Manager, Chip Gingles. Chip has more than 15 years of experience managing solid waste collection operations and is eager to serve the residents of Buncombe County.

Waste Pro has recently deployed 9 auditors to follow our trucks and ensure they have accurate data on who is/isn’t a current customer. Audits are occurring on garbage/solid waste routes first and will then progress to recycling routes.

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Equipment

Waste Pro has invested in cutting edge technology to enhance our service documentation with the use of geographic coordinates for every customer. The new system utilizes Air Track, which tracks the activity of our collection vehicles, including the capability to record service data using both GPS coordinates and a video camera system on every vehicle.

Waste Pro has purchased five (5) C3500 four-wheel drive trucks with 8-yard tipping beds to service narrower roads and hard to reach rural areas, eliminating the need for piling garbage at the corners of neighborhoods.

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