Buncombe County

Welcome, Buncombe County Residents

Waste Pro is a company dedicated to building exceptional resource ecosystems that protect the environment and sustain our communities. Our company was founded in 2001 with three key objectives: to deliver excellent service, maximize recycling and establish cost savings for our customers—and those principles continue to underpin our business today.  We are one of the fastest-growing waste management companies in the southern United States with an established network of industry professionals who are able to design and deliver complete waste management services that work regardless of location or waste type.  This means we are able to offer local expertise, conduct on-site training, and carry out specialized services. 

-Subscribers who desire to dispose of their personal containers have the following options:
*Drop off at the Buncombe County Transfer Station or Landfill
*Schedule a bulk waste pickup through Waste Pro for $5 (normal bulk pickup is $25). This reduced rate ends March 31^st, 2020.
-Bear-resistant carts will be delivered by Waste Pro and will be on a different schedule.

Additional information can be found here.

How does Waste Pro serve Buncombe County?

• Waste Pro has invested almost $19 million dollars in Buncombe County facilities and equipment all to provide YOU with the service you deserve.
• Waste Pro is committed to the communities it serves which is why we buy locally, hire locally and spend locally. This includes utilizing Buncombe County’s new transfer station for all county waste, with plans to double the current volume processed there from Waste Pro, making us its largest customer.
• Buncombe County, with its mountainous terrain, has waste service challenges. Waste Pro has responded to these unique situations by adapting equipment to suit the demands of the area.
• Waste Pro prides itself on being a partner to Buncombe County by participating in local events and organizations such as Leadership Asheville, the annual Smokey Mountain Toy Run, and MANNA FoodBank, since our team is not only service providers for the community, but also residents of the community.

Waste Pro Service Enhancement Plan for Buncombe County

Waste Pro serves the metropolitan Asheville area and Buncombe County from a regional operations center in Arden. We have invested more than $18.7 million in the 5 acre complex with a staff of more than 70 drivers, helpers and administrative support personnel.

Solid waste and recycling services are available to all residents of Buncombe County and is a separate service requiring subscription service costing residents less than 50 cents per day.

Communications

Waste Pro’s goal is to have a “one-stop” shop to efficiently manage customer issues. We will ensure the messages left on voicemail are returned within a timely manner. We will also ensure email requests for service and other inquiries receive prompt attention.

Waste Pro is partnering with Buncombe County Officials to provide clear messaging concerning the solid waste collection policies and practices within the County and how residents can obtain new service.

Operations

Waste Pro deployed 9 auditors to follow our trucks and ensure they have accurate data on who is/isn’t a current customer. Audits are occurring on garbage/solid waste routes first and will then progress to recycling routes.

Equipment

Waste Pro has invested in cutting edge technology to enhance our service documentation with the use of geographic coordinates for every customer. The new system utilizes Air Track, which tracks the activity of our collection vehicles, including the capability to record service data using both GPS coordinates and a video camera system on every vehicle.

Waste Pro has purchased five (5) C3500 four-wheel drive trucks with 8-yard tipping beds to service narrower roads and hard to reach rural areas, eliminating the need for piling garbage at the corners of neighborhoods.

PROUD TO PARTNER WITH: 

   Leadership Asheville

Sign Up For New Service

Waste Pro is proud to be the solid waste and recycling collection service provider for the residents of Buncombe County, NC and strive to give you the exceptional service you deserve.

In Buncombe County, solid waste and recycling collection services are handled on a “subscription” basis and, therefore, are not included within utility or property tax fees collected by the County.

To sign up to receive solid waste and recycling collection services at your home, please complete the form you see here.

Each address must have their own service subscription to receive service and may not use their neighbors’ account or use a “community pile”.

We appreciate your patience and understanding as we update our records and enhance our service processes to better serve you.

Report a Missed Pickup

To report a missed pickup, please contact us using the form below.

Request a Bill Credit

Waste Pro is proud to be the solid waste and recycling collection service provider for the residents of Buncombe County, NC and strive to give you the exceptional service you deserve.

In Buncombe County, solid waste and recycling collection services are handled on a “subscription” basis and, therefore, are not included within utility or property tax fees collected by the County.

For current Waste Pro customers who would like to request a bill credit, we ask that you do so using the form below.  We apologize, but service credits cannot be issued when we could not operate during dangerous weather conditions, such as ice on the roads.  However, we will fully credit any customer with missed pickups for any other non-weather related issue.

Residential Collection

Household Solid Waste

Household solid waste is collected one (1) time per week.

One hundred and fifty gallons of solid waste may be placed out for collection in any commonly available light gauge steel, plastic or galvanized receptacle of a nonabsorbent material, closed at one end and open at the other, and without any jagged or sharp edges, furnished with a tightly fitted top or lid and handles, which receptacle shall have a capacity not to exceed 40 gallons nor weigh more than 50 pounds each when full. Plastic bags that are designed to store and enclose solid waste, with sufficient wall strength to maintain physical integrity when lifted by the top, and weighing no more than 50 pounds each when full are also acceptable. We do not accept any yard waste or construction type materials.

Chargeable Bulk Waste

An advance request to Buncombe County office at 828-684-7790 is required prior to the scheduled collection day.

Bulk waste is items that are not practical to be bagged or bundled. All items must be acceptable homeowner generated non-hazardous materials. All materials must be manageable and capable of being removed by one person; items cannot weigh more than 50 pounds each. The Contractor will leave behind items not in compliance.

Hours of Collection

ALL collection services will occur on Monday through Friday between the hours of 7:00 A.M. and 7:00 P.M. Waste Pro does offer containers for an additional monthly fee. Please contact our local office for pricing.

Residential Recycling

Household Recyclable Material is collected every other week on your normal scheduled pickup day.

Please click here to view the 2024 Recycling & Collection calendar.

Under Buncombe County’s new recycling program, recycled items placed in plastic bags (blue bags) are no longer accepted. All recyclables must be be placed in a Waste Pro-issued cart, which is labeled “recycle only.” Waste Pro will leave behind all materials not accepted in the program. The following materials ARE currently accepted in the curbside recycling program:

What May I Recycle?

1.  Metal Cans & Empty Aerosol Cans – Aluminum, Steel, Tin
2. Plastic Bottles, Jars & Plastic Food Containers #1 through #7
   • (Exception: black microwavable trays and Styrofoam)
3.  Glass Bottles and Jars – Clear, Brown, Green
4.  Aluminum Pie Tins and Food Trays
5.  Milk & Juice Cartons
6.  Newspapers & Inserts
7.  Corrugated Cardboard
8. Mixed Paper:
   • Catalogs, Junk mail, Magazines, Egg cartons (paper), Envelopes,
   • Manila Envelopes, Office Paper, Phone books, Glossy Paper,
   • Post-It-Notes, Cereal boxes, Brown paper bags, Paper towel rolls,
   • Shredded paper (place in paper bag with top rolled down), Etc.!

How To Prepare Recyclables

1.  RINSE all bottles and cans – lids and labels may remain on.
2.  FLATTEN plastic jugs and bottles
3.  BREAK DOWN and FLATTEN corrugated cardboard
4.  SET your recyclables at the curb by 7 A.M. on your recycling day

What is NOT Recyclable?

1.  Aluminum Foil
2.  Dishes or Cookware
3.  Styrofoam
4.  Plastic Wrap
5.  Window or Mirror Glass
6.  Plastic bags (please take these to Ingles, Wal- Mart, Target, etc.)
7.  Light Bulbs
8.  Drinking Glasses
9.  Paper towels or tissue
10.  Black microwavable trays

Hours of Collection

ALL collection services will occur on Monday through Friday between the hours of 7:00 A.M. and 7:00 P.M. Waste Pro does offer containers for an additional monthly fee. Please contact our local office for pricing.

Commercial Collection Services

Waste Pro is able to design a commercial or recycling program to fit your needs. Please contact us at 828-684-7790 for more information. Waste will be collected in carts, mechanical dumpsters, open tops or compactors. Carts are available in 96-gallon size. Mechanical dumpsters are 2-, 4-, 6- or 8-cubic yards in size. Compactors and open tops are available in sizes ranging from 17-40 cubic yards.

Construction & Cleanups

Service is available from Monday to Saturday.

Please contact us at 828-684-7790 for more information and pricing.