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Buncombe County

Waste Pro Cart Selection is Now Open – DEADLINE EXTENDED TO OCTOBER 1

Waste Pro Cart Selection is Now Open

Updated Sept. 11, 1:51 p.m.

Attention Buncombe County residents, if you are a Waste Pro residential subscriber, cart selection is open now for a limited time only. For questions about this process, please call Waste Pro dedicated line at (828) 585-5074.

Frequently Asked Questions

Earlier this year the Board of Commissioners approved a contract for the collection and disposal of residential solid waste and recycling to Waste Pro. As part of that contract, which will take effect on Jan. 1, 2020, Waste Pro is rolling out the first phase of its transition to rollout containers. Service will remain the same for existing customers until that time. The rollout containers will be required for residential collection and offer many advantages:

  • Keeping bagged trash off the ground is more sanitary and helps minimize flies and mosquitoes
  • Durability
  • More efficient collection and automation options
  • Increased worker safety

Did you know? Plastic bags are a top contaminant at our recycling center. As part of the effort to reduce contamination, the rollout containers will help eliminate plastic bags from the recycling stream and improve the value of our recyclables.

Cart selection

Waste Pro subscribers have until Tuesday, October 1, to visit the Waste Pro website to select the cart size for solid waste and recycling that fits your needs. If you do not have access to the internet or have questions about the process, please contact Waste Pro directly at (828) 585-5074.

 

FAQs

  • What is my service going to cost? Do I have to pay for these containers?
  • The monthly service fee for Waste Pro’s basic service is $19.21/mo – this includes your rollout containers, weekly trash collection, and every other week recycling collection. This comes to $57.63/quarter. Waste Pro does offer other levels of service please call (828) 585-5074 for more information.
  • Do I have to use these containers?
  • Yes, you have to have a Waste Pro bin for Waste Pro to pick up your trash. Also, bag pick up will end in January 2020.
  • Will I be charged if I don’t make a selection?
  • No, if you do not make a selection, you will receive the 96-gallon cart.
  • Are there options for bear-proof containers?
  • Waste Pro does offer bear-proof containers. Please call (828) 585-5074 for more information.
  • I live in Black Mountain does this affect me?
  • The Town of Black Mountain has a separate contract with Waste Pro, please contact the Town of Black Mountain if you have questions regarding that contract.
  • What other options do I have outside of Waste Pro?
  • You can bring your garbage to the landfill or transfer stationyourself and opt out of Waste Pro.

 

Waste Pro is offering three size selections to accommodate your needs. It is important that customers make their selection by Wednesday, Sept. 18, 2019 if you do not prefer the 96-gallon option. If you do not make a size selection, you will receive the 96-gallon cart for solid waste and recycling. A change fee may apply to change sizes after cart delivery.

Sample carts will be available for viewing at the following locations. You can also see the below PDF for more information on cart sizes.

Enka-Candler Library,
1404 Sand Hill Road
Candler, NC 28715

Leicester Library
1561 Alexander Road
Leicester, NC 28748

East Asheville Library
902 Tunnel Road
Asheville, NC 28805

Fairview Library
1 Taylor Road.
Fairview, NC 28730

Buncombe County Landfill
81 Panther Branch Road
Alexander, NC 28701

Buncombe County Transfer Station
190 Hominy Creek Road
Asheville, NC 28806

Waste Pro
138 Tavistock Road
Arden, NC 28704

The Contract

Link to the new contract below. Some highlights include:

  • Gains in collection efficiencies
  • Improves environmental impacts with increasing number of CNG powered collection vehicles
  • Provides safer collection practices for workers
  • All subscribers will be provided rollout carts
  • Incorporates performance accountability measures

 


Buncombe County Cart Signup

DEADLINE DATE: 10/1/2019

If you have any questions about what cart is right for you please call 828 585 5074.


  • Cart Specifications

    cart specs
  • Service Frequency

    Solid Waste: Collected Once Per Week
    Recycle: Collected Every Other Week


    Cart Selection

    PLEASE SELECT THE SIZE CART FOR EACH SERVICE

    If you selected the Bear Cart you will be contacted to finalize this request no later than October 4th.

  • This field is for validation purposes and should be left unchanged.

Welcome, Buncombe County Residents

Waste Pro is a company dedicated to building exceptional resource ecosystems that protect the environment and sustain our communities. Our company was founded in 2001 with three key objectives: to deliver excellent service, maximize recycling and establish cost savings for our customers—and those principles continue to underpin our business today.  We are one of the fastest-growing waste management companies in the southern United States with an established network of industry professionals who are able to design and deliver complete waste management services that work regardless of location or waste type.  This means we are able to offer local expertise, conduct on-site training, and carry out specialized services. 

Locally, Waste Pro’s team consists of approximately 80 staff members operating 55 trucks, serving more than 42,000 residential customers and 2,000 commercial customers in the area.

How does Waste Pro serve Buncombe County?

  • Waste Pro has invested almost $19 million dollars in Buncombe County facilities and equipment all to provide YOU with the service you deserve.
  • Waste Pro is committed to the communities it serves which is why we buy locally, hire locally and spend locally. This includes utilizing Buncombe County’s new transfer station for all county waste, with plans to double the current volume processed there from Waste Pro, making us its largest customer.
  • Buncombe County, with its mountainous terrain, has waste service challenges. Waste Pro has responded to these unique situations by adapting equipment to suit the demands of the area. 
  • Waste Pro prides itself on being a partner to Buncombe County by participating in local events and organizations such as Leadership Asheville, the annual Smokey Mountain Toy Run, and MANNA FoodBank, since our team is not only service providers for the community, but also residents of the community.

Waste Pro Service Enhancement Plan for Buncombe County

Waste Pro serves the metropolitan Asheville area and Buncombe County from a regional operations center in Arden. We have invested more than $18.7 million in the 5 acre complex with a staff of more than 70 drivers, helpers and administrative support personnel. Johnny Lea is our Division Manager with overall management from Divisional Vice President Chip Gingles.

Solid waste and recycling services are available to all residents of Buncombe County and is a separate service requiring subscription service costing residents less than 50 cents per day.

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Communications

Waste Pro’s goal is to have a “one-stop” shop with a local phone answering to efficiently manage customer issues. We will ensure the messages left on voicemail are returned within a timely manner. We will also ensure email requests for service and other inquiries receive prompt attention.

Waste Pro is partnering with Buncombe County Officials to provide clear messaging concerning the solid waste collection policies and practices within the County and how residents can obtain new service.

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Operations

Waste Pro has hired a new Division Manager, Johnny Lea. Johnny has more than 12 years of experience managing solid waste collection operations and is eager to serve the residents of Buncombe County.

Waste Pro has recently deployed 9 auditors to follow our trucks and ensure they have accurate data on who is/isn’t a current customer. Audits are occurring on garbage/solid waste routes first and will then progress to recycling routes.

Waste Pro Asheville North Carolina

Equipment

Waste Pro has invested in cutting edge technology to enhance our service documentation with the use of geographic coordinates for every customer. The new system utilizes Air Track, which tracks the activity of our collection vehicles, including the capability to record service data using both GPS coordinates and a video camera system on every vehicle.

Waste Pro has purchased five (5) C3500 four-wheel drive trucks with 8-yard tipping beds to service narrower roads and hard to reach rural areas, eliminating the need for piling garbage at the corners of neighborhoods.

f350-wtipper-8-2015

 

PROUD TO PARTNER WITH: 

   Leadership Asheville