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DeSoto County

Frequently Asked Questions

1. What kind of carts will I receive?

Account information was transferred from the previous provider to Waste Pro. The quantity of trash carts previously listed in your account will be provided to you during the rollout. If you have registered for a recycling cart as of Friday, September 9, 2017, you will also receive that cart during the rollout. Any recycling cart requests received after the above date will be delivered in the coming weeks following the initial cart transition. If you are interested in additional carts for either recycling or trash collection please contact Waste Pro.

2. When will my collection occur?

Trash and recycling will be collected weekly on your established service day. Some residences may be impacted by a service day change. Please look for your service day information sticker located on the carts during the rollout.

3. Can I use my own trash cart for curbside collection?

No. All customers must utilize Waste Pro issued trash and recycling carts or it will not be serviced.

4. What should I do with my existing garbage cart?

Once you receive your Waste Pro issued cart(s) please leave your existing carts at the street to be collected by the current service provider.

5. Which cart should I utilize during the transition from one service provider to another?

Please begin using Waste Pro carts during the week of October 2, 2017. You may experience a period of time in which you have carts from both service providers. Please be patient as we work through the transition phase of delivery and collection.

6. Who should I contact if my existing container is not collected and I have received my Waste Pro Container?

Please contact Waste Connections at 901-398-5400.

7. Is there a fee for recycling? How do I sign up for service?

There is no fee for recycling services but you must register to receive a container. Please click here to sign up

8. What can I recycle? How should these items be placed in the cart?

A description of acceptable items is permanently stamped on the recycling cart lid and are also listed here. All acceptable materials may be mixed and should be placed loose inside the cart.

9. Who should I contact regarding issues with my service?

Please contact Waste Pro via our Contact Us form or call us at 901-236-0660.

10. How can I pay my bill?

Feel free to pay your bill online, over the phone or in person. To pay your bill online, click here